Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
At our retail business, we prioritize customer service to ensure that every interaction is positive and fulfilling. Our dedicated team is here to assist you with any inquiries or concerns you may have. Whether you prefer to shop online or through direct sales channels, we are committed to providing you with the best experience possible. 😊
For your convenience, our contact information is readily available on our website. You can reach out to us via email, phone, or through our social media platforms. We encourage you to connect with us, as we value your feedback and strive to improve our services continuously. Your satisfaction is our top priority!
If you require further assistance, please do not hesitate to contact our support team. We are available to help you with any questions regarding our products or services. Our goal is to ensure that you have a seamless shopping experience, and we look forward to hearing from you soon!